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Our product

Where else can I buy your products?

Currently, our online store, found at www.yelow.com, is the only place to purchase our genuine products. We cannot offer support on items bought outside of our website claiming to be our products.

How is the quality?

Quality is extraordinarily important to us and we only aim to make high quality products!

Where are your products designed?

Most of our products is designed in the UK – London.

Does your products has UV procetion?

Yes, all our products have fully UV procetion



My order

What’s your order process?

Once your order is completed, you should shortly receive a confirmation notice at the provided email address. A shipping confirmation email should follow after 1 - 4 business days. Email the customer service team on hello@yewoly.com if further assistance is required at any point.

The item that I want is out of stock. What do I do?

Don’t worry! Although we regularly replenish our stock, we could get your desired sunglasses need to you sooner if you email our team on hello@yewoly.com

How do I change or cancel my order?

Please let us know as soon as possible if you have had a change of mind. In this situation you should email us on hello@yewoly.com with your details.

What is your return policy?

We stand for customer service & customer satisfaction if you for whatever reason want to cancel your order you need to contact us at hello@yewoly.com once your order has been shipped we don't offer any returns & refunds.

I didn't receive an email notification?

Please ensure you have checked your junk mail before emailing us on hello@yewoly.com . If the email has still not been received and you have waited more than 15 – 20 minutes after completing the transaction, a team member will be more than happy to resend.

Contacting Us

How long does it take to get a response?

Customer satisfaction is important to us. We will do our best to reply to you within the day you send your email, and no longer than 24 hours.

Do you ship internationally?

Yes, we ship products worldwide. Please allow 12-20 days for the order to arrive.

How secure is your website?

Our online store is protected by the most up to date security firewalls to ensure all data is kept secure. We understand how important secure payment is on any online store, and our checkout process is as secure as it gets. Our site is not only SSL certificate encrypted, but we also allow for payment’s including credit and debit card are through Pay Pal – the safest online payment system available.

Have more question for would like to ask us?

For further questions about our products & anything else feel free to contact us on email: hello@yewoly.com



Shipping & delivery

What is the usually shipping time?

Once your order is shipped shipping takes 12-20 days worldwide.

Do you offer free shipping?

Yes, we offer free worldwide shipping on orders over $50

Can I track my order?

Yes, you can track your Order Here

Do I have to pay customs and/or import charges?

No, Yewoly have done so you don’t have to pay any taxes.

My order has not arrived, what do I do?

Please be patient with international orders as they will inevitably take longer to get to you, allow 15 – 25 days before you inform our customer service team of a missing order.